Privacy Policy

1Controller and Contact

The controller responsible for your personal information is:

• •Company: Prescend, Inc.
• •Address: 7F T&J Building, 2-2-12 Tenjin, Chuo-ku, Fukuoka, Japan
• •Email: [email protected]

2Compliance with Laws and Guidelines

The Company complies with the Personal Information Protection Act, the guidelines of the Personal Information Protection Commission, the GDPR, the UK GDPR, and other applicable laws, and handles personal information properly.

3Information We Collect

The Company collects the following information:

• •Account information: email address, display name, and sign-in method (Google or Apple), received through Firebase Authentication
• •Sheet music you upload: images and other files, and the score data generated from them
• •Practice and usage information: practice history, features used, and in-app events
• •Device information: device, OS, user agent, language settings, and access country
• •Payment information: subscription status and transaction records. Stripe or Apple handles card details; the Company does not receive or store card numbers.
• •Inquiry information: the category and content of inquiries you send
• •Cookies and similar identifiers (see Section 10)

4Purposes of Use and Legal Bases

The Company uses personal information for the following purposes. For users in the EEA and the UK, the legal basis under the GDPR is shown in parentheses.

• •Authenticating users and providing this Service, including saving, converting, and displaying your sheet music (performance of a contract)
• •Processing payments and managing subscriptions (performance of a contract)
• •Responding to, confirming, and recording inquiries, consultations, complaints, and support requests (performance of a contract or legitimate interests)
• •Checking and improving the recognition accuracy of this Service (legitimate interests; see Section 5)
• •Analyzing how this Service is used in order to improve and enhance it (consent for users in the EEA and the UK; legitimate interests for other users)
• •Complying with legal obligations, such as keeping accounting records (legal obligation)

5Use of Uploaded Sheet Music

The Company does not use sheet music you upload, or the score data generated from it, as training data for artificial intelligence or machine learning models. To check and improve recognition accuracy, Company staff may view uploaded sheet music and analyze it, for example by comparing it with the recognition result or by studying trends in photo conditions and recognition errors. You may object to this use at any time (see Section 11).

6Service Providers

The Company entrusts the handling of personal information to the following service providers to the extent necessary to operate this Service:

• •Cloudflare, Inc. (United States): hosting, databases, and file storage
• •Google LLC (United States): user authentication (Firebase Authentication) and usage analysis (Google Analytics)
• •Stripe, Inc. (United States): payment processing on the web
• •Apple Inc. (United States): Sign in with Apple and payment processing for in-app purchases

7Disclosure to Third Parties

Apart from the service providers in Section 6, the Company provides personal information to third parties only in the following cases:

• •When prior consent has been obtained from the individual
• •When required by law
• •When it is necessary for a national or local government entity to cooperate in conducting affairs prescribed by law, and obtaining consent from the individual may hinder the performance of such affairs

8International Transfers

The Company is located in Japan, and the service providers in Section 6 may process personal information in the United States and other countries. The European Commission has recognized Japan as providing an adequate level of protection. For transfers to the United States and other countries, the Company relies on the EU-U.S. Data Privacy Framework or the Standard Contractual Clauses adopted by the European Commission, as applicable.

9Retention Periods

The Company keeps personal information only as long as needed for the purposes in Section 4:

• •Account information and practice history: until you delete your account. The Company deletes them within 30 days after account deletion.
• •Uploaded sheet music and generated score data: until you delete them or your account
• •Payment records: for the period required by Japanese tax and accounting laws
• •Inquiry information: for 3 years after the inquiry is resolved
• •Usage analysis data: for the retention period set in Google Analytics (up to 14 months)

10Cookies and Similar Technologies

This Service uses the following cookies and similar technologies:

• •Google Analytics cookies (Google Analytics for Firebase in the iOS app), to measure how this Service is used. For users in the EEA and the UK, they are stored only after you allow them.
• •A guest device cookie, valid for one year, to limit the free trial of Hanon AI to one per device
• •Browser storage for sign-in state (Firebase Authentication) and settings

You can change your choice at any time from "Cookie settings" at the bottom of this website or from Settings in the app. You can also block or delete cookies in your browser settings.

11Your Rights

Subject to applicable law, you have the following rights regarding your personal information:

• •To access your personal information and receive a copy of it
• •To have inaccurate information corrected
• •To have your personal information deleted
• •To have processing restricted
• •To receive your personal information in a structured, machine-readable format and have it transmitted to another controller (data portability)
• •To object to processing based on legitimate interests, including the use described in Section 5
• •If you are in the EEA or the UK, to lodge a complaint with the data protection supervisory authority in your country of residence

You can delete your account at any time from Settings in the app. Cancel any active subscription before deleting your account.

12How to Make a Request

To exercise these rights, email [email protected]. The Company responds within one month after confirming your identity. To the extent permitted by applicable law, the Company may decline all or part of a request in the following cases:

• •When there is a risk of harming the life, body, property, or other rights and interests of the individual or a third party
• •When there is a risk of significantly hindering the proper execution of the Company's business
• •When it would violate laws and regulations

13Changes to This Policy

The Company may revise this Privacy Policy. When it makes material changes, it announces them on this Service or notifies users by other appropriate means.